I purchased this phone on Black Friday. They were suppose to come with the Bud Z. However, I did not get them. So I called trying to figure out what was happening. I got told a bunch of different stories until finally getting escalated to a supervisor. The supervisor offered me a $20 voucher to buy them on Cyber Monday, which I accepted because the price of the headphones dropped to $20, but they never sent me the voucher. Three or four days past and the don’t respond to my email, so I call them. I uploaded the email exchange with the supervisor to the rep. They weren’t sure what to do. So they had to let a supervisor email me 24 hours later. And my issue has still not been solved. This has been one of the worst buying experience I’ve had. I spend $500 on a phone for them to fight me on $40 dollar headphones. Mind blowing.
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