Had an absolutely horrible experience with their customer service staff when I was told clearly, if the price drops within 14 days I will get the difference back so confidently I ended up buying their buds which dropped from $39.99 to $19.99 within two days as expected on cyber Monday, so I ended up asking for the difference back and so the first representative agreed with me and then escalated the issue, later on about 5 days later I recieved a response that they cannot give me my difference back :D. Tried again for the second time to which the representative seemed like he had absolutely no Idea what I was talking about and was telling me I didn't apply a coupon, giving me all different excuses to which I had to find the coupon and showed it to him after which he apologized and few hours later his email said said they cannot issue the price difference back because it was a Cyber Monday sale. 3 phones and some accessories later lesson learned, you are better off buying google pixel, samsung etc. atleast they would honor their word and provide better customer service.
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