Terrible customer service. Received a product which developed a fault. Contacted oneplus to obtain a replacement and its been an awful experience ever since. Replies take days to come and then they are difficult to understand. I have returned the product and expected a replacement but instead I have been given a voucher to use to buy a replacement from their website but all the replacement items are out of stock and have been for over 6 weeks. They have also added restrictions on to the voucher so I'm limited to what I can buy. Customer services now won't help me. I'm stuck with a voucher I can't spend and no replacement. All i wanted was a replacement but instead I've had nothing but poor customer service and disappointment. How do they expect me to be happy with not being able replace my faulty item? After almost 2 months since I reported the problem I have no replacement product. I also haven't been given a refund so I could buy an alternative from somewhere else. I am currently out of pocket and fed up. This company as they will not help solve any issues nor will they escalate your concerns to get them solved.
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