Back in November 2021 I purchased a new OnePlus 9 5G phone. Part of the reason was that OnePlus was promoting a "Trade-in" program with a $100 bonus. They estimated my 6t was worth $70 value...so I was potentially going to get $170 back.The phone was sent to a third party company, Phobio, that does the actual eval and fulfil the $100 promo. Well, Phobio came back with a $20 valuation of my 6t. Ok, so I am prepared to live with that so long as I get the $100 bonus as promised and promoted on the OnePlus site. There is a lot more involved in the story but bottom line is neither OnePlus, or Phobio is fulfilling the promised trade-in program. I have a whole bunch of emails with apologies and promises, all of which appear to be nothing more than stalling tactics, hoping I will give up. Well, I am not giving up and in fact I think there is a legal case of "bait and switch" and false advertising. I am on the OnePlus forums and there are multiple complaints of similar instances of denied trade-in valuations and payments.OnePlus does not value its customers, nor support its promotion programs.However...I will give them 5 stars for their abject apologies...if only they cared as much about the customers as they do apologizing for their horrendous customer service...saying you're sorry, no matter how florid the language, does not fix the problem or make one feel better. We want solutions not verbal diarrhea.
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