Recently ordered a new Oneplus Nord phone from their website while they were having an offer of a free bumper case with the purchase. Went to the checkout on their website and the phone case was out of stock. So went ahead and ordered the phone. Within 4 days of purchasing the phone that offer was available again on their website so contacted the customer service team for help and ask if they could provide this bumper case to me since I could not get it 4 days back. They blatantly refused to honor it saying nothing can be done about it and if you want you can return the phone and order it again to get the bumper case which is very unhelpful and really bad customer service as you are already providing this to some customers and do not want to provide it to others. With this customer service and attitude, this brand will not go very far.
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