While they have great phones, the service lets them down. More than happy to provide email correspondence to Trustpilot staff / reviewers in regards to the above for transparency.Arranged phone repair with them, details sent out, handset sent and subsequently received 30/11/2021. Have consistently contacted and been fobbed off, to the point I am now being ignored in regards to having paid for repair, and NOT having handset back.Absolutely standard cut and paste tepid responses from CUSTOMER service (note - customer ; that is who YOU work for), no consistency whatsoever. Very, very disappointing. Would wholeheartedly avoid buying OnePlus products, for the pure fact of the lack of service aide of things when it goes wrong!*EDIT IN REGARDS TO THEIR RESPONSEAgain, I have endlessly been through live chat and spoken to over a dozen foreign agents, again to no remedy. Absolutely laughable that I have emailed THREE times in regards to this with no response of late yet I receive a reply in Trustpilot within hours?! Disgraceful.
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