I sent in a phone for repair to OnePlus. It was the OnePlus 8. The company had informed me that they wouldn't repair the phone for free, because it was out of warranty, even though I didn't think it was. They sent the phone back to me. I never received the phone, because it got misdelivered. I ended up in touch with a supervisor, who investigated the matter and within several days I was offered a process, where they were supposed to replace my misdelivered phone with the latest model phone. I thought that was a rather generous offer. Little did I know that this would be the end of that supervisor and all other employees communicating with me. The matter has now been going on for at least 4 months and every time I now call the company, I get hung up on by the agents or left on an indefinite hold. When I say indefinite, they keep telling me that they will put me on hold for two minutes and leave me on hold for an hour, at which I hang up, because if they haven't gotten back to me in an entire hour after only mentioning two minutes, they obviously aren't going to get back with me. This is the absolute most poor customer service I have ever had at any company and I don't recommend OnePlus to anyone that expects the company to communicate properly and handle issues in a timely manner, or in my case, handle issues at all. I have typed this entire review, while again being on hold with an agent, that told me to wait for two minutes.
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