oneplus.com

1.4
1.4 Based on 1.1K reviews

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Alvaritogamer7775
Awful Customer Service

Made an order on the 12/11/21 in their flash sale. They have taken my money but there have been zero updates on the order status despite their website saying that orders 'ship within 24 hours' and one of their support staff telling me that all orders are processed within '2 days max'. Their customer service have promised to the order will be shipped multiple times and promised to sort it out for me but there has been zero progress. It's very frustrating. They also seem like they all read of the same script which makes they experience quite 'cringy'. I don't know how many of them now have said to me 'That's not good. I would feel the exact same if was in your shoes'. It's a little bit patronising then when the same support staff promise to sort out the situation and absolutely nothing changes with zero updates about the order despite these chancers already haven taken/stolen my money.Edit: In response to Oneplus - Yes you cancelled my order without consulting me and did not honour the price I paid during your flash sale despite sending me an order confirmation email and telling me multiple times I would receive the order. So many lies and false promises. Not even an explanation. Complete joke.

1
Date of experience: Nov 18, 2021

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