Such incredibly bad customer service. It takes 2 days to respond to any queries each time, so I've been back and froth for over 9 days waiting on a response for 2 days each time. I purchased a Oneplus 9 pro - the screen is faulty. At first they wanted me to post it to Poland myself!!! - I live in Ireland. They then said I can get it repaired in Ireland but I may be charged! It's a brand new phone, never been dropped or anything. Not working from the time I got it. They finally told me they would get a courier company to collect it from me to send for repairing - I've been waiting 2 further days and nothing. Broken product broken customer service!--- update after onepluse reply ---you clearly didn't read my message, or even look at the ticket ID I posted with this. I have already been onto your customer support repeatedly for the past two weeks and nothing!!! still haven't collected my device to repair the faulty product, and still waiting for a response to my query two days ago asking when you will collect it.--- Update 31 March 2022 ---I updated my phone in Feb of this year. The camera stopped working. My phone now freezes and reboots every time I use the camera. I sent it off to be repaired for the 2nd time - they replaced the mother board. As of yesterday my camera has stopped working again (phone freezes and have to reboot). I have spent 2 hours on chat to customer services. They won't send me a new phone, won't give me a refund, and can only say - and this is a direct quote from the chat 'our technical expertise will go through your concern and definitely consider to fix your issue.' and they 'kindly request you to stay tuned for the upcoming updates.' Utter piece of junk, that's the phone the company and the customer service.
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