Hi,Recently on 3rd August i puchased NORD 2 mobile directly from oneplus site & product delivered to me on 8th August'21. after the usage of a day i came to know that battery draining very fast (Even in sleep mode) then i raised pickup & drop request from oneplus care app on 10th Aug '21, then executive picked up device from me to Hymayath nagar, Hyderabad service center. After the regular & restless follow-up i received the device on 26th Aug'21 (Without diagnosed). Then i spoke to the engineer who said as diagnosed, he told no problem at device being a new we didnt repair the same. Then again on 29th Aug '21 i raised service request in oneplus care app, executive picked up from me & handed over to the same service centre (Hymayath Nagar, Hyderabad). Now, today is 15/9/21 i regularly wasting my time to do follow-up with service center & customer support. I asking for replacement of same (Device is under replacement policy only). but, i don't know what is the problem with this service center/company. They are denying for replacement of same device. I don't understand why should i purchased this mobile. From the day 1 of purchase the mobile is keeping with service center & not at least sending back the mobile. I am expecting replacement or at least Refund...I fed up with the service of ONEPLUS. I would like to ask question to so called oneplus, what kind of service your are providing to your customers. I request everyone don't purchase this kind of products & don't waste your valuable time by spending your money.I am expecting replacement or at least Refund...
Claim your business profile now and gain access to all features and respond to customer reviews.
