I purchased a new phone recently from 1+ directly. I ordered an insurance policy that had a 14 day cooling off period. The insurance was sold as a 1 off purchase.I soon realized that the policy was a rip off compared to other UK based cover so I wanted to cancel it. To this day I have received no paperwork from 1+ or the provider regarding this cover.I got in touch with them for support as I needed someone to help me as I have no information on my policy from the 3rd party. If I don't have info or policy paperwork, how am I supposed to cancel something that doesn't exist??I have contacted them 4 times and escalated my case to the complaints team. The reply I got today after weeks and weeks and weeks of waiting for support basically told me that the insurance company needs to be contacted directly. I already knew that cause I've been in this mugs game before. My query after what feels like eternity has been closed off without an answer.
Claim your business profile now and gain access to all features and respond to customer reviews.
