I strongly recommend against buying the 9 Pro. The phone I purchased directly from their website was defective from the get go, and they refuse to make it right. When I first received the phone, there was a SIM card problem that Verizon was able to rectify. This took a little bit of time, but then it then became immediately apparent the phone itself had a major problem. What happens is, after some period of inactivity, 8 to 10 hours, the calling function fails. Incoming our outgoing calls don't work, but all other functions, like SMS, work fine (hence, not a cel tower connectivity issue). In good faith, I engaged with OnePlus support to get it resolved. They at first had me reset the phone multiple times, problem persisted. Then, escalated to a remote session with OnePlus to reflash the phone, The problem was still not fixed so sent it back to the One Plus repair center in Texas, twice. Both times, their attempt at repair was unsuccessful. Complete failure on their part. Now, despite my effort to cooperate with them, they refuse to issue a refund for a product that was defective out of the box. I have demanded a refund multiple times, but instead, and only all the above, they only offer to send me another phone, which is not a viable resolution. Bottom line, they supplied a defective product from the get go, wasted my time and energy with multiple failed repair attempts, dozens of emails back and forth. I have zero confidence in their product and learned the hard way that OnePlus does not respect or support their product or their customer.
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