UPDATE: Still no refund from OnePlus, after telling me to wait for 2-3 working days (it's now been 5 working days) and nothing. To top it off couldn't have thought their live chat advisors could get any dumber. What a joke of a company.Took my money and I received no phone! Been chasing this for days with no resolution. On their live chat there MANAGER is telling me:"We would like you to understand that raising a complaint with the local police would mean that they are at fault, it is simply needed to be reported about the missing device so that you could assistance."How can the local police be at fault if you've not sent my phone or there's was an issue with the delivery!?That's how clueless and stupid their customer advisors are! Don't even read your responses correctly and they also have no complaints process. Asked the advisor over ten times to log a complaint against the customer service I've receveid but they avoid it and try to deflect with you need to raise a complaint with the Police!Overall experience with this company has been terrible and there customer support is just so useless.
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