Update: leaving the subject because it's still true and while being super frustrated with their ordering system, the ability to not be able to cancel the order, edit orders seconds after submission, bad advise from customer service, and having to wait almost a month for the entire process of shipping to and shipping back to the manufacture, was a clusterf***. Still suggest that OnePlus fix that situation.The only salvation was their supervisor, Olivia W. After getting BAD advise numerous times by other customer support representative, Now at wit's end, after insisting many times, and finally reaching a supervisor. Customers should never have to ask more than once to talk to his supervisor, it took many calls until reaching one, they wouldn't even transfer. Frustrating enough at that point. Fortunately, I received one of your Superior Supervisors, Olivia W. Olivia had a sympathetic ear, she was a great active listener, she followed the situation from the start to the Finish, kept Communication open - whether it was be a phone call or email, and was always on top of the situation. Unlike the terrible advise of other support, she made a difference. You need more Representatives like Olivia as she is your ambassador!
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