I recently bought oneplus 9 direclty from oneplus website. When I received my phone, I realised that the Stadia gift that was supposed to come with the phone is not sent. I called customer service and he gae me this lame excuse that this gift will be send after 30 days period. When I asked why this is the case and it should be mentioned clearly when ordering the phone then he apologised and said that the website will be updated to mention that the gift will be send after 30 days. He also give me this lame excuse that what if customer return phone within 30 days then what will happen with the gift, obviously in this case oneplus cannot refund the money for the phone until they receive the phone and the gift back. I will not recommend oneplus to anyone on this poor service as they cheated when fulfilling my order and didn't send the gift yet.
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