If support is important, look elsewhere. OnePlus does not value its customers.When I made my purchase, OnePlus generated two orders and shipped two phones: one to my current address and one to my previous address. I didn't want two phones and I only received a receipt for one order. I did, however, receive a shipment notification for both orders. When I saw that, I called OnePlus support and they informed me there was nothing they could do about it and suggested that I contact FedEx. So I called FedEx and they informed me the only way they can change a delivery address is if the shipper requests it. So I called OnePlus again and they refused to update the shipping address. So I called FedEx again and asked them to return the package to OnePlus. FedEx then contacted OnePlus to arrange the return and OnePlus refused it and requested it be redelivered. There's no signature required even if you pay the extra $9.99, so a $1000 phone was just dropped on a stranger's doorstep. Fortunately, I got the delivery notification, jumped in the car, and drove the hour to my old residence to pick up the package before it was picked up by a thief. I was informed that submitting a claim for a lost parcel is an option, but the only way to do that is to file a police report and send OnePlus a copy of it and your government ID. I spoke to six different OnePlus representatives. Not one of them offered any assistance. One of them even flat out lied. All they needed to do was contact FedEx and update the delivery address. I spent hours on the phone between OnePlus and FedEx and hours in the car to go correct their mistake. OnePlus support is where your time goes to die. They are the worst. It's not worth it. Get a different phone from a company with better support.EDIT: The response to this review from OnePlus is the same canned BS I heard from their support agents while no effort was actually made to resolve the situation.
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