Ordered and received One Plus Buds Z for $54.99 CAD (regular price $69.99). Shipping was $12.99 and "reimbursement of import taxes payable" (whatever that is) was $8.16 for a total of $76.14. They looked nice but the sound kept cutting out and switching from ear to ear. I contacted One Plus and they sent me a shipping label and sent them back for a full refund. Only it wasn't full, it was for $61.59 (missing $14.55). The first person I chatted with on the site initially told me that they deducted shipping, then backtracked and said that they kept the discount (huh?). Then she admitted she had no idea why the refund wasn't complete and said she would talk to a manager to get it sorted out. Needless to say, I didn't hear back. So I chatted again, days later. This time, the support agent insisted it was shipping that was held back off my refund. I pointed out again that their terms of sale state that returned products would be FULLY refunded. Nowhere does it state that shipping would be deducted (and it's not even the same amount). Finally he agreed to refund me "as a gesture of goodwill". The kicker? THEY STILL DIDN'T REFUND ME THE FULL AMOUNT. They only gave me $12.99, so I'm still short $1.56. I've already wasted too much time with these people. Just beware, they are scammers, and no one knows what they are doing.
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