Disgusting customer service from Oneplus.My phone is defective and was reported to Oneplus when it was 3 days old. 7 advisors later I am still no further ahead. I was told by customer service that the 9 pro didn't support screen cast and that I would have to buy a cable and no response to emails are amongst some of the issues I have experienced. We also did not receive the gaming controllers promised as a free gift at point of purchase. First time dealing with Oneplus Tech support and can't actually believe how bad it is.Update 09/06/2021. Now returning handset for replacement. Hopefully this will be a streamlined process unlike my experience of Oneplus support thus far. Case ID 210608-007062Update 21/06/2021. Phone received by Oneplus 11 days ago. Zero communication received. When I enquired about progress am told I need to wait a further 3-7 days despite being told this would take 12 days max from receipt. Now asking for a refund but as yet no response. Update 22/06/21 Multiple customer service agents have responded to my complaint none of which know what the other is doing! Obviously none of them bother to read the case details before replying as they keep asking me for the same information time and time again. Extremely poor grammar and English seem to be standard practice. Still no confirmation of refund. Case now escalated with Resolver.Update 24/06/2021. 14 days later my replacement phone has been dispatched despite multiple requests for a refund which were all ignored. Latest response from Oneplus:Hi Alan,Greetings from OnePlus.We appreciate your time in reaching out to us, hope you and your loved ones are safe.I truly understand your concern, we apologize for the inconvenience causes. I will check on it and assist you with the option to refund.Upon checking we would like to keep you informed that the replacement process has been completed and hence when you receive the package, collect and please create a return request again and return it. Post inspection you will be provided with the refund. Your kind understandings is highly appreciated.Please feel free to write us back if any other queries, we will be more that happy to assist you.Regards,Aaron EdwardsOnePlus Customer Support.What the actual hell is going with this company? After ignoring my requests for a refund I now have to send the phone back but only AFTER inspection??Poorly worded copy and paste replies to irate customers only make us angrier!!!Update 20/07/2021: STILL trying to chase our free gifts. You couldn't write this..............
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