Just wanted to share my negative experience. My 1 month old 9 Pro had issues with crashing, overheating, extreme battery drain, unresponsive display and uneven screen glass. It went in for investigation to SBE LTD ( official repair centre for Oneplus). The repair centre examine the faults and decided that the screen, battery and the motherboard needed replacing. I made a request to Oneplus customer care to replace the device for the new one instead of swapping all the listed parts. Purely because the phone was fairly new and it should not have had those problems to begin with. Anyway, my request got ignored and repair centre went ahead with replacing the majorly of internal parts. I received back the poorly patched up Frankenstein... Back cover was not glued back and it was scratched, shockingly the main camera lens has been deformed by the heat gun that they used to take it apart. I have made a complaint to Oneplus support & SBE asking to replace the handset immediately, after one week I received an email claiming that this was not possible and that I had to send the phone back to repair centre to be fixed again.Reply to the bellow comment response:What a helpful and amazing reply, first of all no apologies for what I have been put through. Secondly such comment does not help at all in getting a resolution. The last suggestion was to return the phone for repairs for the second time after the repair centre did not fix the faults and on top damaged my property. No, thank you, you keep this faulty damaged junk and give me the new device.
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