I got OnePlus 8T in September last year, from the start I have been having problems with the lock screen freezing and force restarting which is really annoying with a new phone.I have now been in contact with customer service for 9 months, I have sent the phone in 2 times, had online sessions where they set up the phone again, I don't have the number of times I have factory reset the phone. Which is really really annoying.So this week I got a message that they would exchange the phone, so when I had agreed on that they sent back : "Before creating the replacement order for you, we have checked the stock availability, and we are informed that the model 8T is not available right now, and it's confirmed end of life, so we are sorry that a replacement could not be arranged for the same model." "So right now there is stock for OP8 and OP8 Pro, so after the inspection conducted and passed, then the replacement would be arranged with the available model accordingly."So I have a choice to downgrade my phone.......uuhhh no thanks!!!!!!So I ask if I could pay the difference for OP9, no that is not possible.in my home we have been fans of OP from the start, my husband bought OP1 and we have had OP since. I am so sad that it has to go this way because of bad customer service..........Does anyone have a recommendation for other android phones with reasonable customer service???9 months trying to get my then-new phone to work is too long time!!!!!Ps. I am dyslexic so my spelling is probably not the best.
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