There slogan should be never settle with OnePlus! Everything is okay when things are smooth, but the moment you have a problem the company does not like to take liability.I purchased a OnePlus 8T whilst the Stadia promotion was going on back in May/June last year. I received a e-mail a week later stating that I'll receive the promotional code. Long story short, I didn't. I had to work abroad for a little while so I enquired with a representative who told me I would receive my code.I didn't! So recently I've been in touch with them and they've now told me the promotional offer is no longer valid. It clearly stated on my receipt to include a Stadia but these guys think they can fob you off! Customer service have been trying to offer me vouchers next to nothing what the Stadia is worth. Why should the onus be on myself to chase them and accept less? If you're going to offer a promotion, stick to it!I have now did a little digging and have realised that I'm not the only one who is going through this issue. I've lodged a formal complaint with trading standards as they seem to think they can get away with fobbing people off, I've never experienced such an unprofessional attitude in my life.Please please please STAY AWAY from OnePlus. Yes, they sound good.. But when things go wrong, they go wrong. Never experienced this with Samsung when I've had an issue!!!As seen below, just a generic response and no attention to detail. I've already told customer service who have done nothing to resolve the issue!!
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