I have been a loyal customer of OnePlus for many years. Not only do i use the phones but my company does as well. I recently upgraded to the OnePlus 9 and although not overly impressed at the lack of improvements, it is still a good phone for the price. However, where OnePlus are falling down is the customer service. I sent one of my phones in for repair and 10 days later, nothing has been done. I was on the phone for 1/2 hour (for the second time) to OnePlus to find out what was going on. As usual, outside of UK call centre. Guy was not particularly helpful, blaming everyone but OnePlus. Finally (after several attempts) he managed to send me a quotation link for the repair. Not really interested in my annoyance at the 10 day delay. OnePlus need to get their customer service an IT sorted if they hope to grow in the marketplace. There is too much serious completion for them to have such appalling customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
