I ordered a new One Plus 8T on 25 March as I thought my old phone had given up the ghost. After a day my old phone started working again so I returned the new 8T the day after receiving it (27 March). The returns process on the website wasn't the clearest but I described where requested the reason for the return and was provided with a return label. The phone box was unopened and everything was returned in its original packaging so I assumed it would be fairly straightforward. It is now almost 2 months later and I am still yet to receive my refund for the phone. I have been in contact with the One Plus customer service team who, whilst always being polite, have completely failed to offer me any explanation as to why my refund has yet to be processed. For the first few weeks I was passed to different support people, always telling me that my problem had been escalated. Now I am finally dealing with one person but I keep being told that it will just be a few more days - three times!! I'm getting so fed up I'm seriously considering submitting a claim through the small claim courts for my money. I had previously been a massive fan of One Plus phones and, whilst the phones are no doubt still great, I will never go back to them due to this incredibly poor customer service.UPDATE: despite waiting patiently for a further two weeks, I'm still yet to move further forwards with my refund. Although I have now been told 7 times by their customer service assistant that he is checking with the service center and to give him another 2-3 Business Days... Shocking service from One Plus
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