There was a time when oneplus looked like they would take on the world, unfortunately that doesnt look likely if their customer service is anything to go by. I had been gifted a pair of oneplus buds. They remained in a drawer for a while and when i finally decided to try them i found one bud was 50% quieter than the other. Contacted oneplus who will do nothing to help because i dont have an order number.... I have the item the box the serial number and ive never used them but still they think its ok to tell me tough luck. They dont stand behind their products and i want to make sure as many people know that as possible so you dont end up with expensive paperweights too.Just to make a point you will probably see someone reply saying "we are dismayed to hear of your poor customer experience" just like they did to everyone below and will do nothing else to correct the issue. Also if you look online you will see this is a common problem for their buds and still no solution or help to users. In what way is this not outright theft? Selling substandard products and not taking responsibility for it. We need to make these companies understand that we wont stand for this treatment. AVOID ONEPLUSIn response to you reply see comments from your own support team and stop lying to us:Greetings from OnePlus Customer Support Thank you for reverting back to us. We sincerely apologize for this unpleasant experience you are facing with our product. If I had an option I would definitely provide the replacement for you, unfortunately as per our process we can provide the replacement only if we have the order number and customer details.
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