Used to be a happy OnePlus customer since the early days and currently having the last 4 top-models in the family. In my world you lost all credibility both in terms of product and customer support.The stability of the OnePlus 9 Pro is below lowest expectations and freezes every night and crashes randomly. When trying to investigate I found on the www that there are many other users like this. That could be ok for a period if solutions was been chased. This however does not to be the case. I reached out to support and got feedback to factory reset my brand new device loosing all settings. I objected to that proposal since this is a NON-Solution for users like me who use the phone as the primary work tool. My basic experience from Customer support was simply: We did not care yesterday, today we dont give a f... about your problems tomorrow it will be another agents problem.Never ever can I recommend OnePlusUpdate: 12/5-2021: Followed the recommendation from Support and wiped the phone. Same result. Returned to retailer and bought another phone today.
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