My OP8 Pro 256gb had its fingerprint sensor stop working after doing a factory reset and locking the bootloader. This is a known bug after wiping and is addressed in XDA forums as an issue with persist.img file. I tried to fix it myself but I'm not quite savvy enough to get it done so I resorted to do an RMA as the device is still under warranty for another month.When filling out my RMA request I stated my device is a Chinese model. My wife purchased it for me in China and brought it back as a gift, not knowing there were differences in the models. A OnePlus Head Moderator on OnePlus official forums confirmed Chinese phones still have warranty in North America so I figured it would be okay.I received an RMA number and shipped the device to the service center. A few days later I'm told the mainboard needs to be replaced because the fingerprint sensor is broken. I told the support that it probably just needs the persist.img file reset and sent them the XDA link but they insisted the only way to fix it is to replace the whole device. Because it's a Chinese device and they don't have Chinese mainboards, they want to charge me $540 USD + tax. I'm not happy about this, but I accept it as it's reasonable the repair center would not have Chinese parts and I figure it's still cheaper than a new phone. I considered getting the device shipped back and checking with some local repair shops, but I thought it would be a lot of hassle, and the warranty is almost up so if a local repair shop couldn't fix it I'd be stuck. OnePlus also said there's a warranty on the replacement device, and it would be a North American version, so there was some additional value here and I wasn't trying to take advantage of OnePlus.I made the payment on their website for a generic "repair" order. I don't receive any tracking details, and my order is recorded as being shipped and signed for immediately after I pay for it. I ask for updates on the return process and I never get any ETA on when the device will ship. Today I got a notification that the device is on a truck for delivery, despite not receiving a shipping notification when the device shipped and having no details on the website.When I open the box for my device I see it's a OP8 Pro 128gb device. I called customer service to tell them it's the wrong model and the service rep said they have no more 8 Pro 256gb devices, so that's why they sent me a 128gb model. I asked if I could get my old device back and he said it's already been thrown out. I said I wasn't satisfied and asked if there was anything they could do for me and he said no, but he might be able to find me a $10 voucher. He could not refer me to anyone, he could not take my number for his manager to call me back, he could not forward my case to anyone within OnePlus. I'm just stuck with what they gave me.
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