I would provide a negative review if there was an option for it. This was the first time I ordered from OnePlus, thinking the phone and service would be great.I ordered the new OnePlus phone and its been 3 weeks and i have still not received it. Since the last 2 weeks i have been reaching out to OnePlus customer service, who kept telling me to wait it out, even though it was a priority order and i should have received it within 2 - 3 days.Following this, i reached out to Royal Mail who confirmed the item is missing during delivery and Royal Mail requested the sender (oneplus) file a claim form, which they have not. I reached out to OnePlus again, who claimed to have filed a lost parcel request (by a customer service agent named Lolly), however, being sceptical, i reached out to OnePlus the next day and was informed, no lost parcel request was filed. Then another another agent filed one.This is hugely disappointing! Not only this but they do not even let me cancel my order, as i requested a full refund and cancellation, since I have not received my order within the agreed timeframe. I would like to speak with the senior management in charge.
Claim your business profile now and gain access to all features and respond to customer reviews.
