One thing you could improve on, is changing your repair agent in the UK, SBE (just check in glassdoor.com how they treat their staff AND our devices)!I am a very reasonable person, and hope the narrative will reflect that:1. Sent the device on Mar 10th - still not received (Apr 26th) - while delay in such pandemic times is understandable, lying and keeping a customer uninformed is not.2. Never received a status update and had to call every single time3. Their story keeps changing:- before sending the devise, they said it takes 3-5 days,- a week later: the parts are not here,- a week later: Oh the parts are here, but we had a queue, so your device would probably be ready end of next week,- 10 days later: oh that shipment did not have your parts, but expecting another shipment any minute now,- a week later: nope, did not have YOUR parts, and you need to wait till we tell you the device has been repaired and on its way to you!4. I asked for estimated time, the agent was very rude and said he can "throw" a number!!!5. I asked to speak to a manager, and was told it is not how they do things!6. They refused to follow up by email - They promise to call, but NEVER did - so I have to call every single time - one time I had to wait for 30-min! and their calls cost 10p/min!5. I asked for the device back, and was told they will check if "any repair" took place, + I need to pay £14 for return post. How dare they ask, given I have been patiently waiting for 45 days and they cannot even give me an estimate for how long I need to wait!
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