I tried to return my unopened 9Plus (read the bad reviews and changed my mind) and it was the most arduous process of my life. How is Oneplus a technology company??The first customer service agent I spoke with, Kemp Norman, took over 30 mins to file what should be a pretty basic return request. After the ordeal, he told me I was good to go and to expect.I never got any email and had to try contacting support again. Twenty minutes into that, I got cut off.Third time's the charm I guess. I go through another 40 minute session with a customer service agent who told me that in fact, KEMP NORMAN never put a return request in for me. So I have to initiate a new one. No big deal right? Somehow, it manages to take the agent 40 minutes to input my name, address and email. I am AGAIN reassured that my return request is in. Who knows if it is. Now I have to sit and wait another 2 to 4 DAYS to get a shipping label. Mind you, Oneplus only gives 10 days total to return. If they don't accept this, I'm appealing through my Chase credit card.Worst customer service I have ever encountered. Very good at wasting customers' time.
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