I bought a Oneplus Nord for my partner back in August 2020. It cost about £400. Last week she reached out to pick it up from the bedside table and dropped it onto the wooden floor. The screen cracked. I read up on the warranty, manufacturing defects only, not accidental damage. Oh dear. I went online and realised that the Oneplus we chat is available until 3am. Spoke to a lad in we chat, I was honest. “No problem” he said “don’t worry.” He gave me a repair number and I was able to print off a postage paid return label. I sent the phone off and was amazed when it came back from SBE Ltd about 7 days later. Fully repaired, no charge. I cannot praise Oneplus highly enough.
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