I contacted customer service about a serious issue that tends to make my phone unable to make calls. I quickly received a presumably generic response suggesting a hard reset and I responded a few days later to say it hadn't worked.In the 13 days since, I have heard nothing back despite replying again to push for a response. It appears that OnePlus has settled for insufficient customer service capacity.Edit: regards the OnePlus reply, I appreciate the overdue confirmation that I need to pursue repair. No comment about the slow customer service response though.
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