Very briefly, I bought a OnePlus Nord and traded in my OnePlus 5T which they quoted £70. That was sent in and they contacted me to inform me that there was a fault on the screen and they would only offer me £40. I declined the offer and sent them photos we had taken of the phone before we sent it which disputes their claims. This has stsrted a month of emails getting nowhere. So today i go in touch with OnePlus UK at 11:40 said that they would get in touch with the right people and get it sorted. 12:10 I have an email from OnePlus informing me that they will now pay £0 (zero) for my 5T.So everyone the moral of the story is that if you complain to OnePlus they will punish you ........
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