One Plus arranged for UPS to collect my phone for delivery on 4th Jan - it didn't get to the repair centre in Poland for five weeks!! Not UPS problem it was OnePlus not giving them the address, although I contacted them every other day to do so! APPALING CUSTOMER SERVICE!! Mouthing platitudes but doing nothing!Love the phone - hate the customer serviceHave yet to get my phone back and no reply to my request for a discount or refund, uselessGet it mended by the guy in the market or even you Nan, she could probably do better!Will leave another review once they hopefully get my phone back to me with how it endedI mean coronavirus is bad enough but add the customer service from OnePlus and my stress levels have rocketed!
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