Purchase Date: November 16, 2020 Payment: $1015.87 CADOrder Number: A112011163631867963Requested On: Nov 26, 2020 Request Number: RA1201127363492213 Service Type: Return (Cancelled by Oneplus without notice me)I am really disappointed with OnePlus Support Team service. I purchased OnePlus 8 online and got the shippment on Nov. 20, 2020. After a few days usage, find out the WIFI connection sucks (connect then disconnect frequently) and phone call to someone sucks (someone can hear me but I can't hear them). So I decided to return the phone back to Oneplus. Oneplus sent me a FedEx prepaid shipping label on Nov. 28, 2020 so I packed the phone then shipped it to the service centre on Nov. 30, 2020. On Dec. 21, 2020, after more than three weeks, I got an email from Oneplus Support team and told me my phone needs to be repaired because of back cover scratched. So I replied the email with questions: how much for repairing the damage and how much I can get back after fixing the issue, emails back and forth for a few weeks (even one of 12 Advisors from Oneplus involved with my issue). Finally I got the quotation for repairing $87 plus 13% HST in Canada. Then I chatted with a Oneplus lady yesterday (Jan. 21, 2021) with my situation and asked her how much I will get back after returning the phone and she promised me I would get the information back within 24 hours. NOBODY TELLS ME ONEPLUS RETURN POLICY IS 15 DAYS AFTER RECEIVING THEIR PHONE so far, it doesn't matter whatever reason. Today I tried to chat with Support team lady and she told me it's over 15 days so I CAN'T return the phone, after even talked to her supervisor and still said NO for returning the phone. HELLO ONEPLUS, who delays the whole process, it's you, Oneplus, your Support team perssonel, NOT ME. Why should I take the result with mistake make by your staffs.Right now I suspect Oneplus Support team staffs delays the process in purpose.I NEED ONEPLUS TO EXPLAIN TO ME WHY THIS SITUATION HAPPED TO ME!!!For the chatted histories yesterday and today, there is no way to save them through Oneplus website but I have all the emails back and forth between your Support Team staffs and myself.The most update for my status: two days ago, I got the phone shipped back to me without fixing anything because one of Oneplus L2 Advisor told me that Oneplus won't fix the WIFI connection issue and calling issue I mentioned before, because I don't agree to fix the back cover scratch first (it will cause me $87 + HST). See how rediculous Oneplus is.By the way, I sent the emails, between Oneplus Support Team staffs and myself, to OnePlus CEO Mr. Pete Lau, no reply at all. Whatelse you can do !!!If the review allow minus number, oneplus will be minus unlimited in my mind. After over 3 months, nothing fixed.I advice anyone who is thinking to buy Oneplus products, think, think, and think again. If the quality is ok, good luck. Otherwise you will be in hell. You will waste your money, time, and get no service at all.
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