I made an order the 13th January to buy a oneplus N10 5g for more than 447 Canadian dollars. In the moment I want to cancel the order the button doesn't allow me, I wrote to the help center they didn't want to cancel the order and they told me I have to refuse the parcel to be refunded.I called FedEx to refuse the parcel and return it back to one plus.From the 18 January the parcel was hold by FedEx waiting the ok of one plus to send it back. One plus didn't give the ok.Now they told that they gave the ok to FedEx but the parcel is not found.As I know the seller is responsible about the parcel until it arrives to the buyer, me I asked to cancel the order from the beginning.I am waiting my refund and I'm in order to open a dispute with my bank institution and make a complain with the ministry of protection of consumer and the other authorities, if my refund don't come to me in next 2-3 days.I sent more than 20 mails to the support always the same response waiting the parcel but they didn't do it from the beginning.
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