Had to give 1 star to write this review but even 1 star is too much.I had to send my phone for repair, Oneplus organised UPS and phone was sent on 10th December. The phone is lost / stolen now, its simply vanishedDespite numerous phone calls and emails all I get is "we are so sorry, we really understand , please wait a few days '.... I mean literally I wait a few days and get told the same thing over and over. Their customer service really is the worst I've ever come across. I swear they employ parrots to just repeat the same thing. It's now been 6 weeks, and I've got absolutely nowhere with them. Needless to say I'm going legal now, just wanted to warn anyone else thinking of getting a Oneplus phone.. Seriously have a re think, the phones are priced cheaper because, they are cheaper phones, and the company spend very little on customer support. I wish I'd spend a bit more and got a big name brand that actually cares about its reputation.Case ID 201202-006336
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