Tried to get a repair on a Oneplus 7 Pro that is under warranty. I started all this in December and now on 22/01/21 I have still not got the RMA confirmation.Great phones but in my opinion customer service does not exist. I've chatted to 3 customer service agents and countless via email.I love the phones but my relationship with Oneplus started on the Oneplus3 and is about to end on the Oneplus7Pro.My money will go to Samsung or Apple next time.Update 23/01/21. Oneplus have replied on this review and I appriciate that, but they have left the generic contact for support which is why i wrote a negative report here. Nothing ever gets done. I supplied the case ID to oneplus via Trustpilot, but yet again nothing happened. My review is further proof of the mediocre support.Update Feb 2021.I finally managed to get the phone fully repaired by Oneplus. Once the ball got moving it was fine but I have only give 3 stars for the sheer time taken .
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