Should have read the reviews I guess... bought a brand new Nord N10 and had it for 2 days! Then it did some update without even asking or confirming with me. I guess something went wrong or the phone itself is junk.(Very cheaply made and is slow) But after it did that the phone no longer turned on and was stuck on the boot screen. Tried to reach out to them and the agent had no idea about the phone or what to do and had to ask a supervisor. She then said to send it back in and get it approved to get another crap phone and go without a phone for weeks probably. I guess I'm just gonna have to take the $350 loss. Phone is basically a paperweight and its only 2 days old. Very disappointed and let down by Oneplus. Do not purchase from them unless you have money to throw away. Lesson Learned.
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