Don't just don't buy a OnePlus phone as this is what you can expect when it has a fault and needs a repair, raised a request as not one but two phones both have screen issues ..after a week of having to constantly contact them ..phoning them please don't bother their staff are working from home and think it's acceptable to have kids screaming in background then when challenged claim the noise was allegedly coming from my child free home!!! The phone line is not fit for purpose, so my only option to contact them is webchat ..again not fit for purpose. Took them forever to send me a return label kept sending me the email with no link then when they eventually do send me it i of course send the phone's off immediately as being without my phones for over a week at this point and in the middle of a pandemic its causing no end of problems ...sent the phone's off day after get a call ...they only went and sent me the wrong label and my phones are now enroute to a service centre with no spare parts apparently!!!!! I even confirmed earlier that morning on webchat they'd been sent to an approved partners and they said yes !!!! Back I went to waste even more of my time on webchat for them to blame Brexit ( yeah right like they didn't have enough notice ! And To then basically tell me I just have to wait ....without my phones for even longer no time scale provided....this is the standard of after sales service you can expect from OnePlus... brilliant phones but just not worth it cause when they go wrong expect the Company to feign concern be totally ineffective ..full of excuses and are literally incapable of providing even a basic standard of customer care/service!!!I've lost count how many staff members I've tried to email, talk to or communicate with on webchat and not one has helped all have made mistake after mistake and I am no further forward in this being resolved....they are however Real quick to take your money though !!!!
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