oneplus.com

1.4
1.4 Based on 1.1K reviews

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sage7730
Excellent customer service :)

Hi, I've recently bought the one plus 8T. Saddly, i had a yellow screen issue. I was unable to resolve it with after sales service. After 11 days of trying, I decided to return the phone. I was within my 15 day trial period. Customer service employees where extremely nice thruought the entire process. The refund experience was stressfull, not because I wasn't getting any news, but because I was in Canada and the company is in China :) In the end, I was refunded at 100%. Only bad thing is I had a problem with my phone and I was stuck without a phone for 2 weeks. Other then that, great customer service.So far One plus 7 pro and one plus 8T had small problems which made me send them back but I have had great customer service twice.Will give the one plus 9 a try for sure !

5
Date of experience: Jan 07, 2021

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