Don't fall into the trap - the devices themselves are great, however, should you run into any trouble it's not worth having to deal with the support team at OnePlus. I purchased a 7T back in May 2020, using a trade in promotion. I am still yet to receive the money back from my trade in. I have had numerous support cases, they are insisting that the money was sent. I have provided bank statements from the time period in question (June/July 2020) as they have requested, but still yet to receive any funds. There is absolutely zero escalation/complaints procedure, so if you get yourself into a situation like mine then you are stuffed. Will be sticking to "big names" in future for peace of mind should something go wrong.
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