One Plus has the worst return/refund policy, and their customer service is just awful. We bought a phone on Black Friday as a Christmas gift, now the phone won't charge properly and due to the fact that they have a 15 day return/refund policy, the company won't even hear about the fact that the phone was not opened and used until after the 15 days. The customer service experience with a representative and a supervisor was beyond awful, the supervisor would talk over me when I tried and explain things, and would just give me the automated response that “you are over your 15 days and we cannot replace your phone”. Their great solution is for me to send the phone and maybe they can repair it, or send me a refurbished replacement, after paying full price and only been using it for 11 days. This is unacceptable in so many levels, you pay good money for a product that you should be able to at least exchange if it’s not working as it should. We have been customers of the One Plus products for a very long time, since the One Plus 2 came out to the market, but no more. They do not care in the slightest about their customers. If I wanted to read about their 15 day policy I can absolutely go to their website and not waste my time with a couple of disrespectful people over the phone.
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