oneplus.com

1.4
1.4 Based on 1.1K reviews

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Hayley Reed
Oneplus customer service shambles

I have a problem with my oneplus 8t screen it kept going blue in colour so I contacted oneplus support who created an rma for me to send my device to there service center in Poland. The phone got delivered on the 16/12/2020 very fast I might say. This is where the problems are they can't fix my phone yet as they are waiting for spare parts I ask oneplus support if they have any idea when parts a due they can not give me an answer all they say is leave it with us don't worry I'm sure they just copy and paste a responce any way went on chat again today asked again when do you think I will get my device back no straight answer so I suggested a replacement as I could be with out my phone for the considerable future they won't give me a replacement or give me any date when I will get my phone back.Oneplus make brilliant phones but customer service is rubbish to be honest I will try again tomorrow to get answers not expecting any good newsUpdate went back on to live chat and got same sane copy and paste response don't worry give us time haha I just want a date when to expect my phone they can't even tell me I don't no what to do now

1
Date of experience: Dec 30, 2020

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