Absolutely disgusting service. I have bought oneplus nord which broke two months after using it. I have sent it on the 27th of November for repair and I was postponed by them each week to say they waiting for a missing part to fix it. The part meant to be with them on 24/12 so almost a month later. I have asked for replacement phone since they can't stick to their timelines not to mention a month to repair a phone is ridiculous. I was again pushed around that some team has to approve it for two weeks. Every time I ring they claim this case went further and now the replacement phone has been requested but when I ask for proof of that there is none. They can't send me an email with tracking information nothing. Absolutely disgusting service I will never ever be buying anything from this company. Not to mention the fact the phone broke after two months, absolute jokes. This is disgusting to treat anyone like that for such a long time, any other respectable company would of just send the new phone out and done.
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