I purchased the OnePlus Buds directly as soon as they were available. For the last 5 months, they have worked very well. Recently, the left bud lost audio while the sensors and touch controls still work. While doing some online research, I've discovered that there is a known hardware problem specifically with the left bud.I contacted OnePlus support for help and went through troubleshooting and was unable to resolve the problem. OnePlus insisted that I return the defective bud so that they can inspect it for physical or liquid damage.This is a known issue acknowledged by OnePlus. They should just replace the bud. I have read that even if they replace the defective bud, there is no guarantee that the new one won't have the same problem.There won't be a replacement. They should have offered to send one, but did not. They did offer to open a repair ticket. I opted not to go that route mostly because I've read that even replacements have had the same issues. I've learned a lesson and will be sharing my experience with OnePlus with anyone and everyone.Save yourself the hassle. Don't buy OnePlus buds!
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