Update:December 20, 2020After emailing them with the required documents Signed MPS document (a form that you need to fill out), Government ID, and Police Report to get my refund started... NO REPLY at all... They really are trying to avoid processing my refund... I have been very patient and have been following all their requirements and now they are running away from giving me back my money... All the hassle is not worth it... It has been five days that they have not responded regarding about any updates on my refund... They were emailing me every other day saying that they will assume that the account has been resolved If I do not respond within 3 days and now that I finally have all the documents, NO RESPONSE at all!!! TAKE NOTE: every review that I have here for this ONEPLUS company has the same generic reply that says "Thanks for taking the time to bring this to our attention. Rendering you a bad experience was never our intention. We are extremely sorry for all the hassle and the inconvenience caused. We are here to rectify this and turn your experience around. We will go ahead and forward your case to our relevant team on a priority basis so that you have an update on this case. Please keep an eye on your email inbox for further assistance!" for the 5th review, same response and NO ACTIONS at all... I'm already expecting another GENERIC response after this review...Will be updating another review... I will not stop my reviews until I get my money back...
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