Absolutely horrible customer service! If anything ever goes wrong with your phone you will be in for a nightmare. Phone is 3 months old and they will not honor the warranty and fix the screen which suddenly stopped working. They want me to pay $400 to fix the phone which was told to me during a telephone conversation but they have not sent email confirmation of the part or invoice or anything so I can actually verify the cost!!! Besides which the phone is under warranty so this is disgusting and criminal to ask me to spend nearly half of what I paid for the phone 3 months ago. Spoken with Paul Brown on the phone, no help. Email from John Mackenzie and I have replied several times, no response. Online chat with Melissa Sheraina who assured me Mr. Mackenzie would be contacting me but still no reply and that was Dec 10, over a week ago. They have had my phone for 4 weeks!!! Judging from their stock reply to all the negative reviews and the run around I've been given they are completely inept at resolving issues with customers. Avoid them at all costs and save your money!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
