Mixed experience for me. First off there is a lot to like about the phones and the price point. And I did have a good experience with support a couple years ago. They had my phone fixed and back in my hands within a week without costing me a dime!But I've been having a problem with my new phone now and it's been over a month now since I contacted them and the only response I can get out of them is we got your message, we will help you out as soon as possible! So bottom line, if they can't get something figured out with my phone or replace it, this will likely be the last oneplus product I will be buying!
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