**DO NOT TRUST THIS COMPANY!** They will scam you. I have been a repeat customer of OnePlus for years, but what they've done is unacceptable. I purchased a brand new phone from OnePlus directly on January 3, 2020 and I received it on January 8, 2020. On August 28, 2020 I contacted OnePlus because the SIM Card reader on my 7 month old phone (which cost $600) stopped working suddenly. After months of back and forth (they would not respond for weeks on end) and filling out and returning the loaner device form so that I could send mine in for warranty repair I finally called back today, December 14, 2020, to check on the status and was told that they have no loaner devices available, and that I should make do with a spare device that I have at home, because if I don't send mine in for repair now, it will be beyond the warranty period and I will have to pay for the repair. This is why I contacted them FOUR months ago, and they're just telling me this now. I do not have a spare device lying around, and I need my phone to do my job, so I have no resolution whatsoever. I paid hundreds of dollars for a phone that broke after 7 months, and they will not do anything to help me. This is ridiculously unacceptable. They messed around for so long that they've pushed me to the end of my warranty period, likely to get more money out of me.**I have already filed a claim with the Better Business Bureau**
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