oneplus.com

1.4
1.4 Based on 1.1K reviews

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Lori
I have had my OnePlus 5 since it was…

I have had my OnePlus 5 since it was released and it has been a great phone other then one issue that has popped up 3 separate times. It stops charging. I have sent it in to be fixed twice now with it costing around $70 per repair. There is an apparent issue with this happening and the customer service says it's my fault for how I'm charging it. So all the phones I've had and used the same way have never had this issue but my OnePlus had had it happen 3 seperate times.. I don't buy that haha. Very frustrating that they would not help or listen and put the blame on the customer. If they had offered something to help a partial refund or a free fix that would have gone a long way. I will not be buying a OnePlus product again because of their service.

1
Date of experience: Dec 14, 2020

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